Frequently Asked Questions

Everything you need to know about shopping with STRATUS

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Yes, STRATUS ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How do I know if a product is in stock?

Inventory levels are updated in real-time on our product pages. If an item is out of stock, you can sign up for our 'Back in Stock' notification to be alerted when it returns.

Is my personal information secure?

Absolutely. STRATUS uses industry-standard SSL encryption and secure payment gateways to ensure that your data is protected at every step of the transaction.